Rules and Regulations

ONLINE STORE RULES AND REGULATIONS
www.meclo.eu dated 11 Feb. 2016r.

Contents

• Order fulfilment time
• Shipping cost
• Payment methods
• Returns, replacements, complaints
• Privacy policy and security

1. Definitions

The terms used herein shall mean:
1. Customer – An individual, a legal person, or an organisational unit without legal personality granted legal capacity by special regulations, which submits an Order at the Store;
2. The Civil Code – Act of 23 April 1964 (Dz. U. No. 16, item 93 as amended);
3. Rules and Regulations – these Rules and Regulations of providing services electronically as part of the www.meclo.eu online store;
4. Online store (Store) – the website at www.meclo.eu on which the Customer may, in particular, submit orders;
5. Goods – products presented at the online store;
6. Sale contract – the contract for the sale of goods as defined in the Civil Code, made between MeClo Sp. z o.o. and the Customer, concluded using the website of the store;
7. Act on consumer rights – the Act of 30 May 2014 on consumer rights (Dz.U. of 2014, item 827);
8. Act on the electronic provision of services – Act of 18 July 2002 on the electronic provision of services (Dz. U. No. 144, item 1204 as amended);
9. Order – a Customer's statement aimed explicitly at concluding a Sales Contract, specifying, in particular, the type and quantity of goods.

2. General provisions

1. These Rules and Regulations lay down the rules of using the Online Store at www.meclo.eu
2. These Rules and Regulations constitute the Rules and Regulations referred to in art. 8 of the Act on the electronic provision of services.
3. The Online Store at www.meclo.eu is operated by MeClo Sp. z o.o. ul. Powstańców Warszawskich 8, 38 - 400 Krosno (VAT no.: 6842640855, REGON (Statistical No.): 361921447)
4. These Rules and Regulations lay down, in particular:
a.) the rules of registering and using an account at the Online Store;
b.) the conditions and rules of electronically reserving products available at the Online Store;
c.) the conditions and rules of electronically submitting Orders at the Online Store;
d.) the rules of concluding Sales Contracts using the services provided as part of the Online Store.
5. The Online Store can be used if the computer system of the Client meets the following minimum technical requirements:
a.) an Internet browser supporting HTML, CSS and JavaScript standards
b.) JavaScript support enabled
c.) cookies enabled
6. To use the Online Store, the Customer should, by their own means, access a computer workstation or a terminal device connected to the Internet.
7. In accordance with the effective law, MeClo Sp. z o.o. reserves the right to restrict the provision of services through the Online Store to individuals 18 or older. Should this reservation be applied, Customers shall be notified.
8. Customers can access these Rules and Regulations at any time using the link located on the home page of the website www.meclo.eu, download and print them.
9. The information about goods presented on the pages of the store, and in particular their descriptions, technical and usage parameters as well prices, constitute an invitation to conclude a contract as defined in art. 71 of the Civil Code.

3. Rules of using the Online Store

1. The condition for starting shopping at the Online Store is to select one of the following options: shopping with registration or shopping without registering.
2. Registration is effected by filling out and accepting a form displayed on one of the pages of the store.
3. The condition for registering is to consent to the contents of the Rules and Regulations and provide the personal data marked as mandatory. Registered Customers have access to additional information about news, rebates etc.
4. MeClo Sp. z o.o. may strip the Customer of the rights to use the Online Store and may also restrict access to a part or the entirety of Online Store resources forthwith if the Customer breaches the Rules and Regulations, and in particular if the Customer:
a.) has provided data that is untrue, inaccurate or out of date, misleading or breaches third-person rights during the registration at the Online Store;
b.) uses the Online Store to infringe the publicity rights of third persons, and in particular the publicity rights of other customers of the Online Store;
c.) takes other action considered by MeClo Sp. z o.o. to violate effective laws or general rules of using the Internet or which harm the reputation of MeClo Sp. z o.o.
5. A person stripped of the right to use the Online Store may not register again without the previous consent of MeClo Sp. z o.o.
6. In order to ensure the secure transmission of messages and data in connection with the services provided as part of the website, the Online Store applies technical and organisational means proportional to the level of threat to the security of the services provided, and in particular means aimed at preventing the capture and modification of personal data sent via the Internet by unauthorised individuals.
7. In particular, the Customer shall:
a.) refrain from delivering and transmitting contents prohibited by legal regulations, e.g. contents promoting violence, slanderous or infringing publicity rights and other rights of third persons;
b.) use the Online Store in a way not interfering with its operation, in particular by using the specified software or devices,
c.) refrain from actions such as: sending unsolicited commercial messages (spam) or publishing it within the Online Store;
d.) use the Online Store in a way that does not inconvenience other customers and MeClo Sp. z o.o.
e.) use all contents published within the Online Stored only to the extent of their own personal use;
f.) use the Online Store in compliance with the legal regulations effective within the Republic of Poland, the provisions of the Rules and Regulations and the general principles of using the Internet.

4. The procedure of concluding a Sales Contract

1. In order to conclude a Sales Contract at the Online Store, visit the www.meclo.eu website, select goods, the size and the colour from the store offer by taking subsequent technical steps in response to the messages displayed to the Customer and information available on the website.
2. The Customer shall select the goods they are ordering by adding them to the basket.
3. When submitting the order, the Customer may modify the data entered, including the goods selection. For this purpose, they should follow the messages displayed to the Customer and information available on the website.
4. After the Customer using the Online Store provides all the necessary data, a summary of the submitted order shall be displayed. The summary of the submitted order shall contain the following information:
a.) the item ordered;
b.) the unit and total price of the products or services ordered, including the shipping cost and additional costs (if any);
c.) the selected method of payment;
d.) the selected method of delivery;
e.) the planned delivery date;
5. To send the order, it is necessary to accept the contents of the Rules and Regulations, enter the personal data marked as mandatory and press the „Order and pay” button.
6. It the Customer sends the order, this constitutes the statement that they intend to conclude a Sales Contract with MeClo Sp. z o.o. in accordance with the Rules and Regulations.
7. After submitting the order, that Customer shall receive an email constituting the final confirmation of all important elements of the order.
8. The Contract is considered concluded at the time the Customer receives the email referred to above.
9. The Sales Contract shall be concluded in the Polish language in a wording consistent with the Rules and Regulations.
10. The personal data shall be used only to fulfil orders and, on condition of the Customer consenting to this, – for the purpose of informing them of new products, services and promotions offered by thewww.meclo.eu store. The personal data provided shall be stored and secured in accordance with the requirements of the current legal regulations of the Republic of Poland, such as:

• the Act of 29 Aug. 1997 on competition and consumer protection (Dz. U. no 101 of 2002 item 926, as amended)
• the Act of 18 Jul. 2002 on the electronic provision of services (Dz. U. no. 144, item 1204 as amended)
• Regulation of 29 Apr. 2004 of the Minister of Interior and Administration on documenting personal data processing as well as the technical and organisational conditions to be fulfilled by IT hardware and systems used for personal data processing (Dz. U. no. 100, item. 1024)

5. Delivery

1. The goods shall be delivered to the address specified by the Customer when submitting the order.
2. The ordered Goods shall be shipped by a courier service.
The shipping cost is presented on following page: Shipping cost. In addition, the dates and the cost of shipping shall be indicated when the Order is submitted.
Important provisions of the Goods Sales Contract shall be recorded, secured, presented and confirmed to the Customer by sending a bill or an invoice to the Customer's email address specified by them and by attaching its printout to the package containing the Goods.

6. Prices and methods of payment

1. The prices of Goods shall be presented in Polish zlotys and contain all components, including the VAT.
2. The Customer may pay the price:
a.) by transferring it to the bank account number 10105015621000009031097489 ING Bank Śląski S.A. ,
b.) in cash on the delivery of the goods, paid to the courier,
c.) by PayPal
c.) by PayU

7. The right to withdraw from the Contract

1. A customer who is a consumer as defined in art. 221 of the Civil Cold shall have the right to withdraw from a contract concluded at a distance without giving reasons.
The time-limit for withdrawing from the Contract shall expire 14 days after the date on which you received the item or on which a third person other than a transport provider and specified by you received the item.
In order to exercise the right to withdraw from the Contract, you should inform the Store of your decision by an unambiguous statement (for example, a letter sent by post to the address MeClo Sp. z o.o., ul. Leśna 19a, 38-400 Krosno or by email to: contact@meclo.com.pl)
The Store provides a form for withdrawing from the Contract but its use is not mandatory.
You can also electronically fill out and submit a contract withdrawal form or make any other unambiguous statement on our website (www.meclo.eu). If you use the last function, you will immediately receive an email confirming our receipt of your electronic withdrawal from the contract.
To comply with the time limit for withdrawing from the Contract, it is enough if you send us the information about exercising your right to withdraw from the Contract before the time limit for withdrawal expires.
2. If you withdraw from this Contract, we shall return to you all the payments received from you. We return payments without undue delay, and in any case no later than 14 days after the day on which we were informed of your decision to withdraw from the Contract. The payments shall be returned using the same method of payment which you used in the original transaction, unless you have explicitly agreed to a different solution. In any case, you shall not be charged any fees in connection with this return.
Please send the goods without delay to the following address: MeClo Sp. z o.o. ul. Leśna 19a 38-400 Krosno, but no later than 14 days after the day on which you communicated your withdrawal from the Contract to us. This time limit shall have been observed if you send the item back before 14 days expire. You will also have to pay the direct cost of returning the Goods.

8. Complaints concerning Goods

1. MeClo Sp. z o.o. as the Seller shall be liable to the Customer who is a consumer as defined in art. 221 of the Civil Code under the statutory warranty for defects to the extent defined in the Civil Code, and in particular in art. 556 and art. 556[1] - 556[3] of the Civil Code.
2. Complaints due to the infringement of the Customer's rights guaranteed by law or by these Rules and Regulations shall be sent to the address of the store or to its email: contact@meclo.com.pl. MeClo Sp. z o.o. shall consider every complaint within 14 days, and should this be impossible, shall notify the Customer within this time limit of when the complaint will be resolved. Complaints may also be submitted electronically via our website: www.MeClo.eu. If you use the last function, you will immediately receive an email confirming our receipt of your complaint.
3. If the buyer is not a consumer as defined in art. 221 of this Civil Code, the Store shall grant a 30 day pre-sale warranty. No after-sales warranty shall be granted.

9. Complaints concerning the electronic provision of services

1. MeClo Sp. z o.o. shall take steps to ensure the completely correct operation of the Store to the extent of the technical state of the art and shall make good all irregularities notified by Customers within a reasonable time.
2. The Customer may notify irregularities in the operation of the Store in writing to the following address: MeClo Sp. z o.o. ul. Leśna 19a 38-400 Krosno, or by email to contact@meclo.com.pl, or using the contact form.
3. In the complaint, that Customer should specify their name and surname, mailing address, the type and date of the irregularity in the operation of the Store.
4. MeClo Sp. z o.o. shall consider every complaint within 14 days, and should this be impossible, shall notify the Customer within this time limit of when the complaint will be resolved.

10. Final provisions

1. Possible disputes between MeClo Sp. z o.o. and a Customer who is a consumer as defined in art. 221 of the Civil Code shall be subjected to resolution by the competent courts, according to the applicable provisions of the Code of Civil Procedure.
2. A Consumer shall also have the right to use non-judiciary methods for resolving complaints and pursuing claims, including:
a) the Consumer has the right to petition the permanent consumer arbitration tribunal of the Trade Inspection (Polish: Inspekcja Handlowa) to resolve the dispute under a concluded Sales Contract.
b) the Consumer has the right to apply to the Provincial Trade Inspector (Wojewódzki Inspektor Inspekcji Handlowej) to initiate the mediation procedure for the amicable resolution of the dispute between the Consumer and the Seller.
c) the Consumer may receive free of charge assistance at the offices of the district/city consumer ombudsman (Polish: powiatowy/miejski rzecznik konsumentów)or a non-governmental organisation dealing with consumer protection (including Federacja Konsumentów, Stowarzyszenie Konsumentów Polskich)
4. The Consumer may use of non-traditional methods of resolving complaints and pursuing claims. If the Consumer wishes to amicably resolve disputes concerning Internet shopping, they may file a complaint using the ODR EU Internet platform at: https://ec.europa.eu/consumers/odr/
5. Possible disputes between MeClo Sp. z o.o. and a Customer who is not a consumer as defined in art. 221 of the Civil Code shall be resolved by the court competent for the registered offices of MeClo Sp. z o.o.
6. Matters not regulated herein shall be governed by the provisions of the Civil Code, of the Act on the electronic provision of services and other applicable regulations of the Polish law.


Should you have any other questions, please contact the Customer Service Department.
We are always at your service. Will be happy to respond to any of your questions or doubts.
Your satisfaction is our priority.
You can contact us in many ways:
e-mail: contact@meclo.com.pl
tel.: (0048) 13 42 00 131 (Mon.-Fri. 9 a.m. - 6 p.m.)
Address:
MeClo Sp. z o.o.
ul. Leśna 19a
38-400 Krosno